Smart Service

Digital Innovation

Smart Service components

Goal Focus: Which product should be put on the market? Which bottleneck of the end customer needs to be addressed? Here the GIP differentiates by the combination of products, networks (incl. Protocols) and processes to an extensive production system.

Management of Complexity: The reduction to the essentials (Reduce to the max) is the central requirement, so that only the minimum necessary complexity remains. A systemic approach based on models is used, in which the Visual Thinking realized by visualization of products and processes plays a central role.

Ability for Cooperation: Telco projects and programs are held under the integration of various parties receiving often contradictory objectives. While the marketing needs to bring products to the market quickly, for network operations the stability is the highest priority. The unique feature of the GIP is to be able to integrate these parties efficiently.

With the no-frills approach, GIP has thereby created a special tool to break the vicious circle of endless basic democratic laps. It represents a target-focused cooperation method based on minimal complexity.


  • Bottleneck concentration: The main trigger need to be addressed.
  • Flexibility: All activities will be constantly checked to the above aspects and optimized if possible.
  • Cooperation: The interests of all project participants must be identified and combined into a common cooperative approach with mutual benefit – of course, within the given constraints of budget, time and quality.